AHMAD's CV
AHMAD RAJAI AMIN HARB
IT Support Specialist
Profile summary
Accomplished IT Support Specialist with 7 years of progressive experience in technical support operations across the UAE, bringing extensive GCC experience. Skilled in endpoint management, network administration, and cross-functional user support for large organizations. Track record of administering Microsoft Intune, Exchange, and Active Directory while maintaining multiple industry certifications. Dedicated to delivering reliable IT infrastructure and efficient incident resolution.
Career highlights
IT Support and Endpoint Management: Provided Level 1 and Level 2 technical support across multiple media companies, administering Microsoft Intune and Exchange for endpoint and account management.
Ticketing and Device Administration: Managed daily ticket volumes while providing school level administration of platforms and device provisioning for student and teacher laptops.
Network Infrastructure and Operations: Oversaw daily IT operations for employee accounts via Windows Active Directory and designed computer networks with configured CCTV and biometrics.
Professional IT Certifications: Maintained multiple professional credentials including ITIL 4 Foundation, CompTIA A+, CCNA, and ChromeOS Administrator certifications.
Key skills
Professional experience
Directs technical support operations across the IMI Media Group portfolio, delivering hardware and software solutions for the designated user base. Administers endpoint management systems and email infrastructure while coordinating escalation workflows.
- Provides Level 1 and Level 2 technical support, troubleshooting hardware, software, and network issues.
- Administers Microsoft Intune for device enrollment, configuration, and endpoint management.
- Manages Microsoft Exchange for mailbox and account administration across portfolio companies.
- Diagnoses and resolves incidents, escalating tickets appropriately and following up to closure.
Directed technical operations across school environments, managing platform administration and device fleets for students and faculty. Handled escalated incidents and system prioritization while coordinating hardware and software troubleshooting workflows.
- Managed device provisioning and network operations using Cisco Meraki Dashboard and Alef Matrix.
- Provided live chat support, asset management, and software troubleshooting for teachers and students.
- Administered the Alef platform and maintained device management for school laptops.
Managed the physical infrastructure and remote connectivity channels for internal users, overseeing core directory services and mail systems.
- Designed and installed computer networks with required cabling, and configured CCTV, biometrics, and switching port setups.
- Performed hardware and software installations and configurations while supporting remote clients via RDP.
Education
Certifications
Languages
Arabic · Native
English · Professional